Total Services

IT solutions and systems integration form an essential part of the services offered. We have highly experienced in house IT staff to work closely with your own staff or IT providers. From the initial implementation for the insurance scheme to sit within clients own systems (white labelling) and/or via a dedicated link at point of sale we can assist in maximising the speed of sale matching existing clients' payment infrastructure and products.

Integrated customer payment options can be via normal credit and debit approach or via our proven high volume direct debit transactional system. This secure IT platform provides for a dedicated client portal for real time reporting and reconciling of commissions earned plus the facility for generating bespoke sales reports and analysis down to branch and sales person level.

Additional ability to provide commission earning forecasts for accurate cash flow projections.

Regulatory and compliance fulfilment is an essential part of selling or offering an insurance product. Our experience allows us to recommend the correct path to ensure compliance be it Financial Services Authority (FSA), Office of Fair Trading (OFT) or Data Privacy law considerations. As Pier Insurance is already FSA regulated many compliance functions can be our responsibility but we will advise on the complete environment to ensure maximum compliance by both ourselves and our clients.

In House Training and point of sale material be it a website or store being another service we provide. This is for the vital regulatory compliance function, client in depth knowledge plus system familiarisation to ensure maximum customer awareness to achieve a rapid sale.

Dedicated client account manager for easy one point access to respond & resolve client requests.

Insurance Policy issuance handled electronically by Pier direct to customer immediately upon premium receipt and / or client registration.

Customer Portal via Pier Insurance or client website is available to allow for insurance registration, own policy terms and conditions, premium payment history and claims notification.

Call Centre, UK based, with professionally trained staff available 24/7 for full customer support and claims handling. Representing client or as their administrator to ensure rapid advice and service.

Depending on insurance types we provide repair service and product replacement handled directly by Pier to the customer.

Security provided by insurance arranged with top rated UK insurers.

Protection via Pier authorised and regulated by Financial Service Authority.